Yes, we do allow returns on all full priced items. Returns are not accepted on sale or discounted / not full priced items. Refunds are gladly given if the item does not wind up being a good fit for your home or purpose, but we do require that the buyer pays for original and return shipping and the item must be returned in its original condition before refund can be given. You have 3 days from the day you receive the item to return it for a full refund (minus original and return shipping) or a trade-in. **Returns are accepted as stated as above except for in the instance when a negotiation on price is made between buyer and seller or a "best offer" is accepted by the seller -- in this instance it is assumed as it is stated in our policy that all sales are final unless otherwise discussed. & Returns are not accepted if shipped out of the US. Once item is received back into our possession, we will credit you the price of the rug minus our original shipping cost.
Yes they are. We clean all of our rugs by hand (old fashioned hand cleaning) is the best way for these rugs to be cleaned. We de-dust your rug, and then wash it with a nice soft brush, cold water, and Oriental rug shampoo. Some of the old antique rugs that have all natural vegetable dyes get hosed down after the vacuuming process as well, and then washed with the shampoo.
Yes they are. We pride ourselves on authentic, one-of-a-kind pieces.
All of our rugs are genuinely aged. Don't be fooled by new rugs that are made to look old. Unfortunately, some people either aren't clear, don't tell the truth, or simply don't know - whichever it is, you get the short end of the stick and that's not ok. Feel free to ask us for a second opinion.
No. We have many rugs, there's no way we can photo/list all of them. Let us know what you're looking for (size, colors, design/style) and we'll see what we got for you!
Yes, typically it's 10%. Fill out our form under PARTNERS for us to email it to you, or simply just ask.
Yes, every now and again. However, we really do try and price our rugs to sell. We will always work with you, but we also don't want to be taken advantage of. The "deal" should be fair for everyone and both parties should be happy.
Yes. Reach out and inquire about rug leasing.
Yes. Reach out, whether in person or online!
Yes, best pads in the business.